Our payment integration for VISA/MC had issues that occurred Sept 17th 2024 until recently. We have made adjustments to this integration. If you see a charge on your card but the order did not submit please contact our support team right away and we will submit the order on your behalf. If you had any issues placing an order, but do not have a pending charge, we suggest you clear your cart/cookies and attempt again. If you still face any issues please contact our support team. We apologize for the inconvenience.